Client Care & Error Help
Clear, friendly solutions for common issues on your website. If something isn’t working, this page helps clients understand the problem and find the right fix fast.
Common issues, simple fixes
Choose the situation that matches your issue and follow the suggested fix. These are written to be easy to share with clients.
Website error
If the page shows an error, refresh it first. If it continues, clear the browser cache and try again.
Report this issueLogin problem
If a client cannot sign in, confirm the email address is correct and reset the password if needed.
Go to login helpForm or checkout issue
If a form does not submit, check the required fields and test again from another browser or device.
Get support
How to use this page
1. Find the issue
Match the client’s problem with the closest category on this page.
2. Share the fix
Send the solution and a helpful link so they can take the next step quickly.
3. Escalate if needed
If the issue continues, route it to support with a short description.
4. Keep it updated
Add new errors over time so the page stays useful for your clients.
Need help right now?
Use the support email or phone number below, and we’ll point clients to the right solution.